Service and Reclamation

If you have any questions regarding the maintenance of ETS NORD products, you can contact our service by e-mail at service@etsnord.com

When contacting us, please reserve the following information in advance:

• Project name
• Site address
• Product concerned
• Description of the service request
• ETS NORD’s order number (if known)

If the service request concerns an air handling unit, in addition to the information above, the following information is also required:

• Project number – which can be found in the labels on the machines or in the order confirmation
• Machine ID/position – which can be found in the labels on the machines

Did you notice a problem with our product or service?

If so, we apologize for the inconvenience and would like to resolve your issue as quickly as possible.

To help us assist you better, please log in to our Webshop environment and fill out the complaint form.

If you do not yet have an ETS NORD Webshop user account, please contact an ETS NORD sales representative or our customer service team to request the creation of a Webshop account.

If you need assistance or encounter any issues logging in, our customer service team is here to help: info@etsnord.com